Alterations & returns

Ready-to-wear

If a piece does not fit, our tailors adjust it: minor alterations (sleeve and trouser length, waist) are included on collection; more substantial work is quoted before we begin. Unworn pieces in original condition, with labels attached, may be exchanged or returned within 14 days of collection or delivery; refunds are made by the original method of payment within 14 days of our receiving the piece. Pieces that have been altered to your measurements, worn or washed cannot be returned, except where they are faulty.

Bespoke garments

Bespoke garments are made to order and cannot be returned or exchanged. Fit is assured through the fittings included in every commission. Simple fit adjustments and alterations to a bespoke garment made by Casa Legacy are free of charge for the lifetime of the garment after purchase, for example as your body changes. Every alteration is subject to technical feasibility: we may decline work that the available fabric margins do not allow or that would compromise the structure or quality of the garment, and we do not recut or remake a garment. Free alterations do not cover damage, normal wear of fabric, or changes of style.

Faulty goods

Your statutory rights under UAE consumer protection law are unaffected. If a garment has a manufacturing fault, contact us at admin@casa-legacy.ae or on WhatsApp +971 58 226 7000 and we will repair, replace or refund it.

How to arrange an alteration or return

Message us with your order reference. Returns and alterations are handled at the atelier in Business Bay; we can also arrange a courier within the UAE.

This page is a working draft prepared for review by the company's legal adviser before publication.